Refund Policy

At Newport IV, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our refund policy below for guidance on how to proceed.

• Refunds are available for unopened and unused products returned within 30 days of the purchase date.

• Products must be in their original condition, with all packaging and labels intact.

• Opened or used items are non-refundable, except in cases of defects or damage during shipping.

The following items are not eligible for refunds:

• Discounted or clearance items marked as "Final Sale."

• Gift cards or promotional items.

1. Contact our customer service team call us at +1 9495547756 to initiate the refund process.

2. Provide your order number and details about the item(s) you wish to return.

3. Once approved, you will receive a prepaid return shipping label (if applicable).

• Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days and issued to the original payment method.

If you receive a damaged or defective product, please contact us immediately at support@newportiv.shop with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost.

• Customers are responsible for return shipping costs unless the item is defective or damaged.

• For approved returns due to defects or errors on our part, we will cover the return shipping costs.